Privacy Policy

For the purposes of this Privacy Policy, the word “you” includes website visitors, Karenna Wilford Architect Ltd’s registered users and purchasers of Karenna Wilford Architect Ltd’s services.

The purpose of this Privacy Policy is to inform you about:
How Karenna Wilford Architects Ltd receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information. We use software tools such as Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications), comments, feedback, reviews, recommendations, and personal profile.


This Privacy Policy applies to any personal information you provide us:
When visiting Karenna Wilford Architects Ltd website.
When entering into an agreement with Karenna Wilford Architects Ltd and/or another third party.
When you correspond, or communicate with Karenna Wilford Architects Ltd over the telephone or in any other manner including by letter, email, text, WhatsApp or Facebook.
Failure by you to provide personal information when requested by Karenna Wilford Architects Ltd may mean that we are unable to provide certain services to you.

What types of information do we collect?
Karenna Wilford Architects Ltd gathers three types of information about you, namely:
Information generated by our systems - or third party systems - to track our website traffic such as the total number of visits to our website, the number of visits to specific areas of our website and the domain names of our website visitors’ internet service providers, but it does not identify you personally; and personal information about you filled in by you on our contact form such as your name, contact information, including telephone number and email address.

We use this information, which remains in aggregate form, to understand how our website visitors use our website so that we can constantly improve and enhance our services.

Your Internet Provider - IP – address.
Karenna Wilford Architects Ltd web servers provide us with your IP address - this assists us in the diagnosis of problems and or support issues with our services.

Cookies and applets.
Karenna Wilford Architects Ltd uses Wix ‘cookies’ and ‘applets’ in its website systems. You can disable cookies and applets via your computer’s web browser however this will restrict access to some web pages and services within our website.  To get more information on Cookies, use this link All About Cookies.

 

How we collect information.
Karenna Wilford Architects Ltd collect personal information you give us such as your name, address, telephone number(s) and email address(es). Your personal information will be used for the specific reasons stated below.  Personal information may also be collected when you enter a contract with Karenna Wilford Architects Ltd, when you deal with Karenna Wilford Architects Ltd over the telephone or correspond with Karenna Wilford Architects Ltd via letter, email or any other mode of communication.

How we use your personal information.
Karenna Wilford Architects Ltd may use your personal information for one or more of the following purposes:

To provide and operate our services;

To provide our users with ongoing customer assistance/services;

To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

To communicate with you, including via email newsletters.

To facilitate and process contracts between yourself and Karenna Wilford Architects Ltd and/or third parties.

To identify the number of people using Karenna Wilford Architects Ltd’s website services and establish the nature of their interests.

To conduct Karenna Wilford Architects Ltd marketing activities.

To provide you with information about Karenna Wilford Architects Ltd and its services and products.

To pursue our legitimate interests in a way which might reasonably be expected as part of running our business, and which does not materially impact your rights, freedom, or interests.

 

How we communicate with our site visitors.

We may contact you as necessary to discuss any agreement we may have with you.  We may contact you when we receive a completed contact form.  For these purposes we may contact you via email, telephone, text messages, and postal mail.  You can opt out by emailing karenna@karennawilfordarchitects.com.

 

Disclosure of personal information to third parties.
Karenna Wilford Architects Ltd will only pass on this information where you have expressly consented to allow Karenna Wilford Architects Ltd to do so on your behalf.
Karenna Wilford Architects Ltd may also disclose your personal information to third party contractors who perform services for us including the management and maintenance of our information systems.
Where your personal information is passed on to third party contractors, Karenna Wilford Architects Ltd takes reasonable steps to ensure that these individuals and/or organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Other than as outlined above, Karenna Wilford Architects Ltd will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.


How you can withdraw your consent, change your details.
Upon your request, Karenna Wilford Architects Ltd will provide you with access to your personal information unless there is an exception which applies under the General Data Protection Regulation, Data Protection Act 2018 and The Privacy and Electronic Communications - EC Directive - Regulations 2003. If we deny such access, we will tell you why.
Karenna Wilford Architects Ltd may recover any reasonable costs incurred in providing you access to the requested information.
To request access to your personal information, please contact Karenna Wilford Architects Ltd using one of the contact options provided below.

Karenna Wilford Architects Ltd strives to ensure that the information we hold about you is accurate, complete and up to date at all times.
If the personal information we hold about you is inaccurate, incomplete, or no longer up to date, or you wish for your details to be removed, please contact us at karenna@karennawilfordarchitects.com or send us mail to: Northover House, Meres Lane, Cross in Hand, East Sussex, TN21 0UA.

Storage and security of your personal information.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to inform you about our services. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Karenna Wilford Architects Ltd takes reasonable steps to protect the security of your personal information in accordance with this Privacy policy.
Karenna Wilford Architects Ltd regularly reviews and implements new security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
Whilst Karenna Wilford Architects Ltd strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our online products or services.
Accordingly, use is at your own risk.
Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
In the event of a personal breach we have in place procedures to ensure that the effects of such breach are minimised and shall liaise with you as appropriate.

Links to other websites.
Karenna Wilford Architects Ltd website may contain links to other websites.
Please note that these links are intended for your convenience only.
Links to third party websites do not constitute endorsement, sponsorship or approval by Karenna Wilford Architects Ltd of the content, policies or practices of those third party websites.
If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the privacy statement/policies of those websites.


Destruction of your personal information.
Karenna Wilford Architects Ltd will take reasonable steps to destroy or de-identify any personal information about you once the information is no longer required for the purposes for which it was collected or as authorised or required by law.

 

Privacy policy updates.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information.

If you would like to: access, correct, amend, or delete any personal information we have about you, please contact us at karenna@karennawilfordarchitects.com or send us mail to: Northover House, Meres Lane, Cross in Hand, East Sussex, TN21 0UA.